Hwa Seng Textiles is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at
Find out all you need to know using the links below:
Making a Purchase
Shipping and Handling
Credit Card Security
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order.
We use Worldpay, one of the longest established companies in eCommerce world wide and you can choose to pay in Singapore, US or Euro currency. Major credit card like Visa, Mastercard and American Express card are accepted on our site. We do not charge for any item until it is ready to ship.
We reserve the right to improve, alter or modify designs without prior notification. All sizes are approximate. Colours shown on the site are intended as a guide only.
Please note: Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to Cancel and Order." Non-acceptance of an order may be a result of one of the following: 1. The product you ordered being unavailable from stock 2. Our inability to obtain authorisation for your payment 3. The identification of a pricing or product description error 4. You not meeting the eligibility to order criteria set out in the main Terms and Conditions
Shipping And Handling
We ship internationally. Shipping within Singapore is free. International buyer will be charge depend on the location of the buyer, total weight purchase, and the type of class chosen to be deliver. The amount of the shipping will be calculated automatically when you select your country and the class chosen during check out.
We do not charge any TAX or service charge. However, you may have to pay for your custom duties when your parcel arrives. This will depend on individual country's import policy and it is beyond our control.
Credit Card Security
We do not accept or retain any of your credit cards detail in our web-site. All the credit card transaction is done in Worldpay, the leading payment service provider. For added security, your billing address must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different. To know more about Worldpay you can visit their web-site at
Our Contact details: Hwa Seng Textiles 865 Mountbatten Road #01-71 Katong Shopping Centre 437844 Singapore Phone: (65)63455154 Fax: (65)63458620 Our opening hours are 11am to 7pm (Singapore time), daily, except Sunday and public holidays.
Personal Data All personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address ("personal data") will be kept confidential.
Customer satisfaction is our top priority at Hwa Seng Textiles. We will be happy to offer an exchange for goods with manufacturing defect. Please inspect your merchandise immediately to determine if there is any flaw.
Items for exchange must reach us in the same condition as when you received them. If your item reaches us cut, stained, laundered or ironed, there will be no exchange. Items for exchange must be returned within 1 week from the day you receive them. If your merchandise is not returned within this time frame, we reserve the right not to exchange.
We will issue your replacement item (subject to availability) once we receive the item. We will pay for shipping for the exchange sent back to the buyer. You are responsible for shipping costs of returning the goods to us. Please contact us before exchanging item.
Order Cancellation If you wish to cancel a confirmed order, please contact Hwa Seng Textiles IMMEDIATELY at Please note that once an order has been shipped, it CANNOT be cancelled.
Note: Shipping and handling covers postage, handling, packaging and all administration costs. It is necessary to charge a minimum shipping & handling fee. Charges are non-negotiable. Please note the charge is not just for postage.